Returns & Exchanges
We know that sometimes people change their minds
That's why we accept returns online or in store and offer a store credit, applicable to a future purchase.
Great news: online returns are now free in Canada.
*Please note that we do not offer exchanges or refunds, only a store credit note will be issued.
ONLINE RETURNS
You can easily make your return through our self-service returns portal.
Return conditions
The item must be returned within 90 days of the purchase date;
The item must be in its original condition: unworn, unwashed and undamaged;
The item must have all its tags attached.
Important note: When trying on your items for the first time, please wear your underwear to preserve their quality.
If a returned item requires special care upon receipt due to damage, a fee of up to 20% of the product price may be deducted from your store credit.
International returns
For returns from outside Canada, it is important to declare the items as "Canadian goods return" to avoid customs fees.
Please note that you will be responsible for the return shipping costs to Othersea Bikini.
Return in store
You can also return your item directly to out store during our opening hours. Our team will be delighted to welcome you and advise you on your next favorite item. Othersea Bikini-Café: 525 rue Narcisse-Belleau, G1K 5X7, QC.
Defective products OR error in the order
If you receive a defective item or an incorrect order, contact us! We will send you the correct product quickly and refund the delivery costs related to the situation.
Contact us
If you have questions or if we can help you with anything xx